Qatar Airways has teamed up with global professional services company Accenture (NYSE: ACN) to drive a new era of innovation in the aviation sector through advanced artificial intelligence (AI) solutions. This collaboration is designed to improve passenger experiences, boost operational performance, and strengthen the airline group’s overall efficiency.
The centrepiece of the initiative is the launch of AI Skyways, a joint programme that will position Qatar Airways, recently crowned World’s Best Airline by Skytrax in 2025, at the forefront of AI adoption within aviation. The project will focus on delivering measurable value through responsible AI practices, advanced data and platform capabilities, and a dedicated value realisation office tasked with maximising the impact of AI-driven projects.
AI Skyways will spearhead the development of solutions across multiple areas, such as streamlining flight schedules, enhancing predictive maintenance, and creating tailored customer interactions. The initiative will also explore emerging AI trends and applications to ensure the airline’s long-term adaptability and competitive edge in a rapidly evolving market.
“This partnership with Accenture to establish AI Skyways represents a significant milestone in our journey to become leaders in AI-driven aviation. AI Skyways will leverage AI to reimagine a spectrum of operations across Qatar Airways Group—from customer service to operations, to ensure that passengers enjoy a seamless and enriching travel experience. Furthermore, the partnership will focus on using AI for real-time data analysis to improve decision-making capabilities and operational responses.”
Engr. Badr Mohammed Al-Meer. Qatar Airways’ Group Chief Executive Officer.
The collaboration is part of Qatar Airways’ broader strategy to evolve into a truly digital-first organisation, integrating AI and other cutting-edge technologies to refine processes and enhance decision-making capabilities across the group.
“Together, Qatar Airways and Accenture are applying innovative technologies and new ways of working to create new value for the airline and its customers. Our AI Skyways partnership is a key engine of this ambition, embedding and scaling AI to create outstanding travel experiences for passengers and deliver greater value to the airline group.”
Ms. Julie Sweet, Accenture Chair and Chief Executive Officer.
In addition to improving current operations, Qatar Airways aims to develop AI-powered solutions that can be adapted for future projects. The airline will prioritise responsible AI implementation, guided by strict ethical standards, data privacy protections, and ongoing monitoring to ensure that innovations benefit customers, employees, and stakeholders alike.
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