Viasat, a global communications company, has announced that it is to be used as the in-flight connectivity provider for Korean Air. The Korean carrier has selected Viasat’s award-winning in-flight broadband solution for its upcoming fleet of Airbus A321neo aircraft.
Korean Air will acquire 30 Airbus A321neos by 2027 in line with its fleet modernisation plan, all of the aircraft will be delivered with the global satellite company’s connectivity solution. These will be operated on short and mid-haul flights between the airline’s main hub in Seoul and destinations across the Asia region.
A recent Passenger Experience Survey found that 89% of Korean respondents would be more likely to rebook with an airline if quality in-flight Wi-Fi was available, compared to 82% globally. The high-speed in-flight connectivity will enable Korean Air to meet passenger expectations for staying connected, browsing the internet, enjoying social media, streaming video and audio, shopping online, catching up with work and more, all from the comfort of their seats.
“Today marks an important milestone for Korean Air, as we embark on our first in-flight connectivity partnership. Our selection process started in 2018 and we’ve been focused on selecting the right solution that meets our business needs and can help us realize the untapped potential of our onboard experience.
It was clear that Viasat’s technology was unparalleled and they understood our vision. The new connectivity system will be a fundamental part of our digital strategy and customer experience going forward. Coupled with the advanced features of our fuel-efficient, next-generation A321neo aircraft, we look forward to taking our passenger experience to the next level.”
Kenneth Chang, Executive Vice President and Chief Marketing Officer, Korean Air.
“We are proud to add Korean Air, a leading airline, as a valued in-flight connectivity customer in this major market.
Key to our ability to service Korean Air’s new A321neo fleet is our robust satellite network, designed to deliver fast and reliable Wi-Fi for an exceptional passenger experience.”
Jimmy Dodd, SVP & President, Global Enterprise & Mobility, Viasat.
Viasat was selected in partnership with Safran Passenger Innovations (SPI), an international aviation technology group, to develop the solution required by Korean Air. This partnership will enable Korean Air to extend its digital passenger journey, providing opportunities for direct engagement with passengers as well as enhancing their in-flight experience.
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